Frequently Asked Questions
Still can't find what you are
looking for? Contact us and we'll get back to you as soon as
possible. For all international inquires see the Contact Us section
for more options.
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Yes. Our
Piping System Fundamentals course qualifies for 1.5 Continuing
Educational Units (CEU) or 15 Professional Development Hours (PDH),
while our Total Pump Training qualifies for 2.0 CEU or 20 PDH.
FLO-Master Seminars are worth 1.5 CEU or 15 PDH in most states.
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No. You can
add the quantity of seats to your shopping cart and purchase
without completing the registration form and someone from
Engineered Software will contact you to complete the Registration.
Once you have added the course or products you are interested in
purchasing, you can proceed to Checkout. The Checkout Shopping Cart
will offer you the opportunity to register your customer
information with our site. This is not a requirement for completing
the transaction. However, registering with the site will facilitate
quicker processing of your purchase and reserve the space(s) in the
class. Once you complete a transaction on our web site, an email
will be generated that includes an automatic receipt. The choice is
yours!
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Nothing!
Well not nothing. All you need is your good humor, a willing
spirit, a pen, and paper for notes. Please consider layered
clothing as heating and cooling conditions may vary. Example
problems are provided so bring a calculator if you want to test out
your new skills.
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Yes (but not
for free). Call our customer service center for seating
availability at 888-206-2779 and enroll them today. Walk-in
registrations are available the day of the program on a
space-available basis.
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Classes
start at 8 a.m. and last until 5 p.m. both days with two short
breaks in the morning and afternoon, and an additional longer break
for lunch.
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Send a
substitute from your organization (notify us at least two weeks
before the start of the class) or transfer your registration fee to
another seminar of your choice that is scheduled within 12 months
of your original date. If you are canceling more than 30 business
days prior to the seminar, you may request a refund of your tuition
less a cancellation fee. Please note that if you don't cancel and
don't attend, you are still responsible for payment.
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Our Customer
Service Department will notify you by fax, e-mail, and/or mail if
any changes are made to your scheduled seminar (i.e. change of
date, venue, city location, or cancellation). Be sure to add customerservice@flowoffluids.com
to your email address book so you are sure to receive these
messages.
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At Fluid
Fundamentals Training and Engineered Software, we strive to
accommodate your needs. Please contact our customer service center
for assistance in this area by calling 888-206-2779.
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Yes. We
conduct on-site training for thousands of customers every year. All
of our On-Site training courses are offered in English. To learn
how this or any of our other topics can be tailored to meet your
organization's needs, just call 888-206-2779 to speak with a
training consultant, or see On-Site Training Solutions.
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Lunch,
parking, and breaks are on your own. If you need directions to the
seminar, or information about parking, you may contact the seminar
facility directly at the address and phone number in your
confirmation email.
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You may
purchase most courses and products online through the shopping
cart. Once you have completed your shopping, you may purchase your
items online by credit card. You may also use the printable form
and fax it back to us at 360-412-0672.
On-Site Training courses are not available for purchase online but
you may either call our representatives at 888-206-2779 or use the
printable form and fax it to 360-412-0672.
Please contact a training consultant 888-206-2779 or e-mail us at
sales@flowoffluids.com.
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Currently,
we accept credit cards to purchase courses and products. You can
use American Express, MasterCard or Visa.
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Here are a
few tips for ensuring your purchases are processed correctly.
First, make sure that you enter all of the billing information
correctly, including the phone number (with area code), zip code
and country. If you leave any of these items blank, your
transaction may not be approved. Also remember that when you enter
the credit card information, the account number and name/address
must be the ones associated with your card. For example, if you are
using a corporate card that is billed to your company but you enter
your personal address as the billing address, the transaction will
not be approved because the addresses do not match.
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Every
course you see on our web site is 100% SATISFACTION
GUARANTEED!
Public Seminars: All of our seminars are 100% SATISFACTION
GUARANTEED! We're confident that our seminar will provide you with
the improved skills and techniques you expect. If for any reason
you are dissatisfied, send us a letter (Attn: Customer Relations)
within 30 days of attending the seminar stating the reason you were
not satisfied, and we'll arrange for you to attend another one of
our seminars or receive a refund - hassle-free.
Our cancellation policy for public seminars: You may cancel your
registration up to 30 business days before the seminar. Your
registration fee will be refunded less a cancellation fee. If you
need to cancel less than 30 business days prior to the seminar you
may (1) send a substitute from your organization or (2) transfer
your registration fee within 12 months to another seminar or
conference of your choice. Please note that if you don't cancel and
don't attend, you are still responsible for payment. Substitutions
may be made at any time.
Please contact a training consultant 888-206-2779 or e-mail us at
sales@flowoffluids.com.
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Yes, we
practice safe and secure e-commerce. When credit card information
is requested, we utilize a credit card authorization company for
secure SSL encryption. This ensures that your credit card number is
never sent over the Internet unencrypted. Once it is encrypted, no
one except the credit card authorization company can decrypt it.
Your credit card number is never displayed on our site. Also, your
personal data (such as your address, e-mail and billing
information) are stored in a server safe within the Fred Pryor
Seminars & CareerTrack database. Only those with proper
authorization can view this data.
a. To protect our members, we use Secure
Socket Layer (SSL) technology to encrypt the credit card
information you send when you place your order. The information is
encrypted on your computer, sent through the Internet as scrambled
code, and decoded on a secure server. Fluid Fundamentals Training
and Engineered Software will not store your credit card
information. It cannot be read in transit. SSL is the recognized
industry standard worldwide for such sensitive transactions, making
it safe for you to shop with a credit card on the Internet. Even
banks transfer money and complete credit card transactions using
this secure method.
b. SSL encryption ensures that transaction information is sent
securely but has a significant performance tradeoff in the browser
environment. You may have noticed that our web site employs frames
for easier navigation and more efficient page updates. With this in
mind, we selectively place SSL encryption only on those forms and
frames that need to be encrypted (i.e., when the credit card
information is requested). Since things like our navigation buttons
and menus do not need to be slowed down by SSL, we do not employ it
there.
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Unfortunately (but for obvious reasons) browsers
won't show the safe "key" or "lock" unless each and every frame on
the page is SSL encrypted. Thus, if only one frame is encrypted,
the browser correctly reports that not everything you are looking
at is "safe." However, the absence of the "lock" or "key" does not
mean that the information you are looking at is not encrypted.
You can verify that a frame is SSL
encrypted by right-clicking within the frame and looking at the
frame info or properties (i.e., found in the "View" menu in
Netscape and the "File" menu in Internet Explorer). Doing this when
the credit card information is requested will indeed show that this
information is being sent encrypted and any security concerns you
may have should be relieved.
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Contact Customer Service at
888-206-2779 or e-mail us at sales@flowoffluids.com.
Customer Service Representatives
are available to take your call Monday-Friday, 7am- 4pm Pacific
Standard Time (10 a.m. and 7 p.m. Eastern Time).