Visit our searchable knowledge base for answers to installation, network licensing and program usage questions that you have.

Technical Support staff is available during the following hours: 7:30 a.m. Pacific Time/10:30 a.m. Eastern Time to 4:30 p.m. Pacific Time/7:30 p.m. Eastern Time. Calls are answered during business hours, Monday through Friday, excluding U.S. holidays.

Tel: (360) 292-4060
Fax: (360) 412-0672

Note: All calls to our Technical Support team require a current TechNet Orange support contract.

When contacting technical support, please have your Serial Number available.

Priority e-mail support: Click here to generate a technical support message. Note that e-mail questions receive responses via e-mail only.

Basic Installation

Basic installation support is available to all customers with the most current release of Flow of Fluids and the most recent legacy version (currently v2005 and v7.1). 

• Includes initial installation of new programs and assistance with installation of legacy versions (may include links to Knowledge Base articles).

Engineering / Product Operation Support

Engineering / Product Operation support is available only to those customers with current TechNet Orange subscriptions. To ensure the best possible support, customers needing support with a specific project should first e-mail their system to one of our application engineers at solutions@flowoffluids.com.

• Includes product operation support regarding questions such as how to select a pump or how to size a pipeline.

• Also includes engineering support providing assistance with unexpected results – such as questions regarding an ‘over controlled’ system or questions about a system that is returning results that are outside the expected range.

Per-Incident Support is available any time during our support hours. Support is billed at $150.00 per hour, minimum of one hour, billed in 15 minute increments and a maximum of 5 hours. If you decide to upgrade your program or purchase TechNet Orange within 60 days after receiving support, you can apply fees paid as discounts toward these services.