TechNet Orange

TechNet Orange is an upgrade and support package for the Flow of Fluids software. From program updates, to website access, calls and emails, our TechNet Orange annual update and support subscription gives you the options you want, the support you need, and the confidence to achieve the maximum value from the Flow of Fluids products.

All TechNet Orange subscribers are entitled to extended technical support from our engineers and support technicians.

Extended support covers all questions including, program installation, program usage and specific questions about your piping system model. TechNet Orange subscribers are also entitled to free software upgrades as they are made available.

All registered users of Flow of Fluids software are granted a free TechNet Orange subscription for one year after their date of purchase.

TechNet Orange Annual Support Subscription

The TechNet Orange subscription was developed to meet your program support needs. With the annual TechNet Orange subscription you receive:

• No charge program updates for your Flow of Fluids product.

• Extended technical support including unlimited phone-in support during our support desk hours as well as priority e-mail support.

• Access to new fluid data as it is added to the MKS Fluid Compilation.

All program upgrades for the covered Flow of Fluids product

All major program upgrades are included with your TechNet subscription. You will be notified of all Flow of Fluids program upgrades in the monthly e-newsletter. You will also receive detailed instructions to download the upgrade and update your applicable Flow of Fluids licenses.

Phone-in technical support

Our TechNet Orange support desk is available on Monday thru Friday from 7:30 a.m. to 4:30 p.m. Pacific Standard Time or 10:30 a.m. to 7:30 p.m. Eastern Standard Time. When calling for technical support, you will speak to a support technician that can answer your questions and resolve your problems in a time efficient manner.

Priority e-mail technical support

You may also email your question, if you prefer or if your question arises outside of normal business hours. Go to the support section of our website and enter your question. A support technician will provide a priority response to your email within the next business day.

You can also log onto our Knowledge Base at http://www.eng-software.com/kb. Here you have 24/7 access to the same information used by our support technicians.

Access to new fluid data in the MKS Fluid Compilation

All Flow of Fluids customers with a support subscription will receive the Molecular Knowledge Systems fluid compilation. With your TechNet Orange Support Subscription, you can download the new fluid tables as they are added to the MKS fluid compilation.

Access to Quick Start Seminars

To help with your training needs, we have developed a series of Quick Start Web seminars covering specific Flow of Fluids features. Web seminars will save you time and strengthen your knowledge of Flow of Fluids systems. Each Web seminar is approximately one hour in length and is led by a support specialist. Additional literature and sample systems may be downloaded after the Web seminar, allowing you to practice and strengthen your newly acquired Flow of Fluids skills.

Discounts on our two day FLO-Master Training Seminars

As a TechNet Orange subscriber you can attend one of our two-day FLO-Master training seminars and save $200 off the regular price (This offer cannot be combined with any other offer).

The monthly e-newsletter

The monthly e-newsletter is sent out to all subscribers. It lists the availability of all program upgrades, additions to the MKS Fluid Compilation, along with the schedule for Web seminars and FLO-Master training classes. We also provide helpful hints on using Flow of Fluids more effectively.